University of Surrey
The University of Surrey's IT Services department offers assistance with IT account activation, password resets, and general technical support. Available Monday to Friday from 08:00 to 20:00, the service also provides guidance on software access and installation. Calls outside these hours are managed by a third-party service. Common reasons for contacting this number include resolving technical issues with university systems, booking appointments with the IT Service Desk, and obtaining help with multi-factor authentication setup. While typical wait times are not specified, contacting during weekday mornings may result in quicker service.
Updated 4 Nov 2025
Expected outcomes
- Activate IT accounts
- Reset passwords
- Book IT appointments
- Access software guidance
- Resolve technical issues
- Setup multi-factor authentication
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- University username
- Contact number
- Email address
- Device details
- Operating system details
- Issue description
Known issues
Users occasionally experience delays with the self-service password reset and multi-factor authentication setup. It's recommended to follow the online instructions or contact the IT Service Desk for help. Additionally, direct IT support is unavailable on weekends, with calls managed by a third-party service that handles common issues. For complex cases, it's advisable to reach out during weekdays. To avoid frustration, ensure you have all necessary information ready before calling, such as your university username and device details.
