Home Office
The Home Office contact number +44 300 790 6268 is available for handling general enquiries, complaint submissions, and Freedom of Information (FOI) requests. The service operates Monday to Friday from 09:00 to 16:45, with an earlier closing time of 16:30 on Thursdays, excluding public holidays. Common reasons for calling include seeking information about Home Office services, submitting complaints about service or staff, and requesting access to information under the FOI Act. Callers should be prepared for potentially long wait times, particularly during midday hours. It is advisable to call early in the morning or late in the afternoon to avoid peak times.
Updated 20 Nov 2025
Expected outcomes
- Check application status
- Submit a complaint
- Request FOI information
- Inquire about policies
- Report service issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Reference number
- Details of enquiry
- Complaint summary
- Supporting documents
Known issues
Callers often experience long wait times, especially during peak hours. To minimize waiting, try calling early in the morning or late in the afternoon. Navigating through automated menus can be challenging, so it's important to have all necessary information ready before calling. Additionally, staff may not provide advice on personal cases, such as visa or immigration decisions. For these issues, consider using online tools or seeking independent legal advice. Persisting through menu options can help in reaching a human agent more effectively.
