Home Office
The Home Office Asylum Queries helpline, operated by Migrant Help UK, assists asylum seekers and refugees with various needs. Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, the helpline provides information on housing, financial support, legal representation, and more. Callers can also report threats or harm, and inquire about the asylum process, including application status and required documents. While the service is free from UK numbers, callers often experience long wait times, especially during peak hours. To minimize wait times, it's advisable to call early in the morning or avoid Mondays.
Updated 4 Nov 2025
Expected outcomes
- Get housing support advice
- Inquire about financial aid
- Find legal representation
- Report threats or harm
- Check asylum application status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Home Office reference number
- Contact details
- Nature of query
- Details of incident
- Interpreter request
Known issues
Callers frequently encounter long wait times, particularly during peak hours and after major policy changes. To avoid delays, it's best to call early in the morning or avoid Mondays. Language barriers can also be an issue; requesting an interpreter at the start of the call is recommended, though availability may vary. Additionally, the helpline cannot provide specific updates on individual asylum applications. For case-specific information, callers should refer to official Home Office channels.
