Home Office
The Home Office Sponsor and Educator Queries department assists with sponsorship licenses for educators and employers. This includes applications, compliance, and management of sponsor duties for foreign students and workers. The department is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. It is closed on Sundays. Common reasons for calling include clarifying sponsorship requirements, managing compliance issues, and resolving application queries. While typical wait times are not specified, calling during off-peak hours may reduce wait times. Email is recommended for non-urgent queries to ensure a comprehensive response.
Updated 4 Nov 2025
Expected outcomes
- Clarify sponsorship requirements
- Manage compliance issues
- Resolve application queries
- Update sponsor details
- Report compliance breaches
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Sponsor licence number
- Organization details
- Contact information
- Description of query
- Supporting documents
- Relevant identification
Known issues
Callers sometimes experience long wait times, especially during peak periods or after major policy changes. To mitigate this, try calling during off-peak hours or use email for non-urgent queries. Additionally, complex or unusual queries may require escalation or follow-up via email. To ensure efficient handling, prepare detailed information and consider providing all relevant documentation. This approach can help in receiving a more prompt and accurate response from the department.
