Home Office
The Home Office General Enquiries line is available for handling questions related to immigration, visas, and public information. You can also address complaints about services or staff, inquire about asylum-related matters, and get assistance with the EU Settlement Scheme. The line operates Monday to Thursday from 09:00 to 16:45, and Friday from 09:00 to 16:30. For EU Settlement queries, extended hours are available, including weekends. Callers often experience long wait times, especially during peak hours, so it's advisable to call early in the morning or late afternoon. Be prepared with relevant reference numbers and personal details to facilitate your inquiry.
Updated 4 Nov 2025
Expected outcomes
- Check immigration status
- Submit a complaint
- Inquire about asylum
- Ask about EU Settlement
- Request public information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Date of birth
- Reference number
- Contact details
- Details of complaint
- Supporting documents
Known issues
Callers frequently report long wait times, especially during peak hours. To minimize waiting, try calling early in the morning or late in the afternoon. Some users find it difficult to reach a human agent due to confusing automated menus. Listening carefully to the menu options and selecting 'general enquiries' can help. Additionally, the staff may only provide general guidance over the phone, so for detailed or case-specific queries, consider using email or online forms for a more comprehensive response.
