Home Office
The Home Office Alternative General Enquiries line at +44 20 3875 4669 assists with a variety of services including immigration, visa queries, and public information. This line is available Monday to Thursday from 09:00 to 16:45 and Friday from 09:00 to 16:30. Common reasons for calling include checking the status of applications, submitting complaints, and seeking information on visa and immigration processes. While specific wait times are not guaranteed, calling early in the day may reduce hold times. For complaints, ensure you have all relevant details and supporting documents ready. Agents may not provide case-specific advice, so having reference numbers on hand is beneficial.
Updated 4 Nov 2025
Expected outcomes
- Check application status
- Submit a complaint
- Inquire about visa processes
- Request immigration information
- Seek public information
- Confirm service availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Date of birth
- Reference number
- Contact details
- Details of complaint
- Supporting documents
Known issues
Callers often experience long wait times, especially during peak hours. To minimize delays, try calling early in the day. Additionally, agents may not provide detailed case-specific advice, which can be frustrating. It's advisable to have all necessary reference numbers ready and to use online tools for checking case status when possible. For complaints, ensure you have a detailed summary and all supporting documents prepared. These steps can help streamline your call and improve the chances of a successful resolution.
