Home Office
The Home Office Coronavirus Helpline provides essential information and guidance related to coronavirus, including travel restrictions, immigration impacts, and public health advice. This service is available Monday to Friday, from 09:00 to 17:00. Common reasons for calling include seeking updates on travel advisories, understanding the impact on immigration processes, and obtaining public health guidelines. While the helpline offers general guidance, it cannot provide legal advice or detailed case updates. Email responses for written queries are typically provided within one working day. Callers often experience long wait times, especially during high-demand periods, so calling during off-peak hours is recommended.
Updated 20 Nov 2025
Expected outcomes
- Get coronavirus travel advice
- Understand immigration impacts
- Receive public health guidelines
- Request email follow-up
- Clarify immigration procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Nature of query
- Relevant reference numbers
- Detailed description of issue
- Relevant documents
- Email address
Known issues
Callers frequently report difficulty reaching a live agent due to long wait times, especially during policy changes or high-demand periods. Persistence and calling during off-peak hours can improve the chances of speaking with an agent. Additionally, the helpline staff may not provide detailed updates on individual immigration cases. For specific case inquiries, using official online channels or consulting an immigration advisor is recommended. These issues highlight the importance of being prepared and considering alternative communication methods when contacting the helpline.
