Queen's Medical Centre
The Queen's Medical Centre's Orthopaedics department, specifically the Nottingham Auditory Implant Programme, offers services for patients with severe to profound hearing loss. You can book, change, or cancel appointments for auditory implant assessments, available Monday to Friday from 8am to 6pm. Common reasons for calling include booking assessments, checking eligibility for implants, and understanding the next steps in the treatment process. Typically, calls are handled efficiently, but having all necessary information ready can expedite the process. The best times to call are early in the morning or late afternoon to avoid peak hours.
Updated 4 Nov 2025
Expected outcomes
- Book implant assessments
- Change appointment times
- Cancel scheduled visits
- Check service eligibility
- Discuss next treatment steps
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS referral letter
- Patient details
- Medical history
- Hearing test results
- Appointment reference number
- Contact information
Known issues
A common issue encountered is the requirement for an NHS referral, as self-referrals are not accepted. Patients must contact their GP or another NHS service to obtain a referral. This can cause delays if not addressed beforehand. To avoid this, ensure you have a referral before calling. Additionally, peak times may lead to longer wait times, so calling outside of these hours can be beneficial. If you're unable to get through, consider using online resources or contacting your GP for assistance with the referral process.
