Queen's Medical Centre
The Queen's Medical Centre Pharmacy department offers phone services for changing or cancelling appointments and handling general enquiries related to Treatment Centre appointments. Calls can be made Monday to Friday from 08:00 to 18:00. Patients often call to adjust their appointment schedules or to ask questions about their upcoming visits. It is advisable to call earlier in the day to avoid long wait times, which are common during peak hours. Having patient details and appointment references ready can expedite the process. If the clinic number is unknown, contacting the main switchboard is recommended.
Updated 4 Nov 2025
Expected outcomes
- Change appointment date
- Cancel existing appointment
- Ask appointment questions
- Raise treatment concerns
- Confirm appointment details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Appointment reference
- Clinic number
- Personal information
- Contact main switchboard
Known issues
Callers to the Queen's Medical Centre Pharmacy may experience long wait times, especially during peak hours. It is recommended to call earlier in the day or outside of peak times to reduce hold times. Having all necessary information, such as patient details and appointment references, ready before calling can also help streamline the process. If you encounter difficulties reaching the clinic, consider contacting the main switchboard for assistance. These steps can help mitigate common frustrations and ensure a smoother experience.
