Queen's Medical Centre
Call the Queen's Medical Centre Outpatients department for diabetic eye screening services. Via this contact, you can book, change, or cancel appointments. These services are available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. The most common reasons for calling include appointment booking and inquiries regarding diabetic eye screenings. It is advisable to have your NHS number and personal details ready when you call. Some callers have reported experiencing long wait times, especially during peak hours, so it's recommended to call earlier in the day if possible. If you can't directly reach the department, you can use the main switchboard and request to be connected to the Diabetic Eye Screening team for better assistance.
Updated 31 Oct 2025
Expected outcomes
- Book diabetic screening
- Change appointment
- Cancel appointment
- Inquire about screening
- Get NHS service info
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS number
- Personal details
- Appointment reference
- Pen and paper
- Phone charger
- Quiet environment
Known issues
Callers to the Queen's Medical Centre's Diabetic Eye Screening service may experience long wait times during peak hours. It is best to try calling earlier in the day or outside busy times to avoid delays. If reaching the specific department proves difficult, request the 'Diabetic Eye Screening' directly to bypass unnecessary transfers. To improve the chance of a smooth call, have your NHS number and any appointment references readily available before calling. The service operates efficiently in assisting with appointment management and general enquiries about diabetic eye screening services.
