Queen's Medical Centre
Queen's Medical Centre's Radiology Department offers a range of diagnostic imaging services including x-rays, CT scans, MRIs, and ultrasounds. Patients often call to book or reschedule x-ray appointments, inquire about MRI or ultrasound procedures, and get general radiology information. The department operates Monday to Friday from 08:00 to 18:00, and Saturdays from 09:00 to 13:00. For x-ray bookings, it's important to wait 24 hours after a GP referral before calling. Typical wait times vary, but calling during mid-morning or early afternoon may reduce hold times.
Updated 4 Nov 2025
Expected outcomes
- Answer radiology service questions
- Book x-ray appointments
- Reschedule x-ray appointments
- Provide MRI appointment information
- Assist with ultrasound queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS number
- Referral details
- Appointment letter
- GP referral confirmation
Known issues
Some patients experience delays in receiving MRI or ultrasound appointment letters, which can take up to four weeks. If no letter is received within this timeframe, it's recommended to call the Radiology Department to confirm the appointment details. This issue is reported occasionally, and patients are encouraged to have their referral information ready when calling. To avoid long wait times, consider calling mid-morning or early afternoon. Additionally, ensure all personal and referral details are at hand to facilitate a smoother booking process.
