Royal Victoria Hospital
The Royal Victoria Hospital's Children's Hospital offers a range of services accessible via phone. You can book, confirm, or reschedule paediatric appointments, inquire about specialist services such as surgery and neurology, and get directions to the hospital. The Emergency Department is available 24/7 for urgent queries. General enquiries and appointment bookings are handled during standard operating hours. Callers often experience long wait times, especially during peak hours, so calling early in the day is advisable. The main switchboard efficiently directs calls to the appropriate paediatric specialties.
Updated 4 Nov 2025
Expected outcomes
- Book paediatric appointments
- Confirm appointment details
- Reschedule appointments
- Inquire about specialist services
- Get Emergency Department directions
- Request clinical service info
- Check hospital visiting hours
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS/Health and Social Care number
- Contact details
- Nature of emergency
- Appointment reference number
Known issues
Callers to the Royal Victoria Hospital often face long wait times, particularly during peak hours for appointment bookings. To minimize wait times, it is recommended to call early in the day or use online services if available. Additionally, some callers experience misdirected calls, being transferred multiple times before reaching the correct department. To avoid this, clearly request the specific department or service at the start of your call. These issues are frequent but can be mitigated with proper preparation and timing.
