Royal Victoria Hospital
The Royal Victoria Hospital's Genito-Urinary Medicine department offers a range of services including STI testing and treatment, HIV services, vaccinations, and sexual health education. These services are available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Appointments are generally required, except in emergencies or for PEP needs. Confidentiality is strictly maintained, and no GP referral is needed for most services. Common reasons for calling include booking appointments, accessing emergency PEP, and obtaining information on available services. Phone line congestion is common, especially in the mornings, so calling at different times is advisable.
Updated 4 Nov 2025
Expected outcomes
- Book STI testing appointment
- Access emergency PEP services
- Schedule HIV management session
- Request vaccination appointment
- Obtain free condoms
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Date of birth
- Contact details
- Symptoms
- Exposure details
- Personal identification
Known issues
Phone line congestion is a frequent issue, particularly during morning hours. It is recommended to try calling at different times or using online services for non-urgent matters. Additionally, appointment availability can be limited, with delays for non-urgent cases. Consider using home testing kits or visiting other clinics in the region if immediate appointments are unavailable. These measures can help mitigate the impact of these common issues and ensure timely access to necessary services.
