University of Exeter
The University of Exeter's Finance Department provides essential support through the AccessAbility team, offering various services specifically for students with disabilities, long-term health conditions, neurodiversity, and mental health conditions. Services available include the setup of Individual Learning Plans (ILPs), arranging academic adjustments, and assistance with Disabled Students’ Allowances (DSA). You can book Quick Query appointments for urgent questions by calling between 13:00 and 15:00 from Monday to Friday. Live chat support is also available for disability-related queries between 14:00 and 16:00 on weekdays. The team operates primarily within regular working hours and is known for supporting students confidentially in financial and disability-related matters.
Updated 30 Oct 2025
Expected outcomes
- Book Quick Query appointment
- Set up Individual Learning Plans
- Arrange academic adjustments
- Apply for Disabled Students’ Allowances
- Use Live Chat for questions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Medical documentation
- Funding body reference
- Brief query description
- Access to university website
Known issues
Students may experience high call volumes when trying to contact the University's Finance Department, particularly at the start of term, which can make getting through difficult. It's advisable to call earlier in the day or utilize the available online live chat and email for non-urgent matters. Quick Query appointments are very popular and limited, offered on a first-come, first-served basis, so calling early is recommended. For less urgent needs, using online forms to secure services like ILPs or DSA support can also be beneficial.
