University of Exeter
The University of Exeter's Registry department can assist with various student registration tasks, including annual registration, progression issues, and late registration requests. They also provide technical support for IT account access and password resets. General enquiries about student records, registration deadlines, and procedural guidance are handled during operating hours. Wait times can vary, but calling during mid-morning or mid-afternoon may reduce hold times. International students must complete in-person clearance before online registration. Late registration requires a formal request process.
Updated 4 Nov 2025
Expected outcomes
- Assist with student registration
- Resolve IT account issues
- Reset passwords
- Provide registration guidance
- Process late registration requests
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- IT account details
- Passport or visa
- Username
- Contact details
- Reason for late registration
Known issues
Occasional system delays may cause student record updates to take several hours to reflect. If unresolved after 12 hours, contact SID Online. Rare progression errors may show incorrect status; do not proceed with registration and contact SID Online directly. Password issues, often due to case sensitivity or Caps Lock, can be resolved by resetting the password online or contacting IT support. To avoid these issues, ensure all details are entered correctly and check for any system notifications.
