University of Exeter
The University of Exeter's IT Service Desk is your go-to resource for IT support, available Monday to Friday from 08:00 to 18:00. Whether you're dealing with IT faults, need help with university systems, or require guidance on IT-related issues, the Service Desk is equipped to assist. Staff and students can report issues or request assistance by phone or online, with urgent matters best handled via a call. Typically, callers should be prepared to provide their university ID and a detailed description of the issue. The Service Desk aims to offer efficient support, though wait times may vary depending on call volume.
Updated 4 Nov 2025
Expected outcomes
- Report IT faults
- Request system help
- Seek account assistance
- Get equipment guidance
- Track support tickets
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- University ID
- Contact details
- Issue description
- Equipment details
- Justification for request
- University login
Known issues
While there are no specific known issues reported, it's advisable to call during non-peak hours to minimize wait times. Ensure you have all necessary information ready, such as your university ID and a clear description of the problem, to facilitate a smoother support process. For non-urgent matters, consider using the online support options available through the university's IT portal. This can often be a quicker way to resolve less critical issues without waiting on hold.
