University of Exeter
The University of Exeter's Student Records department can assist with various administrative tasks via phone. Common reasons for calling include ordering transcripts, requesting replacement certificates, and verifying education records for WES. Students can also complete annual registration or apply for late registration if deadlines are missed. Typically, current students are encouraged to use the SID Online portal, but phone support is available for urgent requests or alumni without an Exeter account. Wait times can vary, but calling during mid-morning or mid-afternoon may reduce hold times. For specific procedures, having your Student ID and any relevant order numbers ready is beneficial.
Updated 4 Nov 2025
Expected outcomes
- Order official transcripts
- Request replacement certificates
- Verify education records
- Complete annual registration
- Apply for late registration
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- EXE order number
- Active Exeter account
- WES Reference number
- Short username
- Passport and visa
Known issues
Some callers experience difficulty accessing the SID Online portal due to password issues or inactive accounts. If this occurs, a password reset can be attempted online, or IT support can be contacted for further assistance. Occasionally, registration progression may not reflect correctly despite faculty confirmation; in such cases, contacting the department via SID Online for a manual update is recommended. Alumni who graduated before 2000 might face delays in processing requests due to archive confirmation, and urgent queries should be directed to phone support for faster resolution.
