University of the West of England, Frenchay Campus
The University of the West of England, Frenchay Campus, offers a phone service for general enquiries. Callers can ask about campus information, get directed to relevant departments, or have basic questions answered. The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typically, calls are answered by a switchboard operator who can transfer you to the appropriate department. For urgent matters, you may be redirected to campus security or other relevant services. While wait times are not specified, calling during early morning hours might reduce wait times.
Updated 4 Nov 2025
Expected outcomes
- Get campus information
- Direct to departments
- Answer basic queries
- Transfer to services
- Redirect urgent matters
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Department name
- Student ID
- Course details
- Contact information
- Specific questions
Known issues
While there are no specific known issues reported, it is advisable to call during non-peak hours to avoid long wait times. If you encounter difficulties getting through, consider visiting the university's website for online resources or emailing the relevant department directly. Having clear information about your enquiry ready can help expedite the process. If your call is urgent, clearly state this to the operator for a quicker response.
