University of the West of England, Frenchay Campus
The University of the West of England, Frenchay Campus Library, provides specific services related to data protection and privacy rights. You can inquire about data handling practices or exercise your data subject rights, such as accessing or rectifying personal data. Calls are typically handled during operating hours, and written requests via email or post are also accepted. Response times are generally within one month, but delays may occur during peak periods. If you experience a delay, following up after 10 working days is recommended. For efficient service, ensure you have all necessary documentation ready before calling.
Updated 4 Nov 2025
Expected outcomes
- Inquire about data protection
- Request data access
- Rectify personal data
- Erase personal data
- Restrict data processing
- Object to data processing
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Proof of identity
- Full name
- Contact details
- Details of request
- Student/staff ID
- Government-issued ID
Known issues
Some users occasionally experience delayed responses to data protection queries, particularly during busy university periods. To mitigate this, it's advisable to follow up via email or phone if you haven't received a response within 10 working days. Ensuring that your request is complete and includes all necessary documentation can help expedite the process. Additionally, submitting requests in writing via email or post can provide a clear record of your communication. Patience is key during peak times, and understanding the typical response window can help manage expectations.
