University of the West of England, Frenchay Campus
The Information Point at the University of the West of England, Frenchay Campus, provides assistance with general enquiries about the university and campus facilities. They guide students and callers to the appropriate departments for specialized queries. Common reasons for calling include questions about timetabling, payments, and student services. During peak periods, such as the start of the term, wait times may be longer. For quicker service, it's advisable to call during mid-morning or mid-afternoon. The Information Point also processes third-party consent forms, allowing discussions of a student's case with authorized individuals. For self-help resources, online guidance is available 24/7, while phone support is offered during operating hours.
Updated 4 Nov 2025
Expected outcomes
- Answer general questions
- Guide to online resources
- Process consent forms
- Refer to departments
- Assist with self-help forms
- Provide campus information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Completed consent form
- Nature of enquiry
- Relevant documents
- Contact details
- Specific query details
Known issues
Callers may experience longer wait times during peak periods like the start of the term. To avoid delays, it's recommended to use online self-help resources or submit queries via web forms. Misdirected queries are common, but the Information Point staff efficiently triage and redirect calls as needed. Checking online for direct department contacts can also save time. For consent processing, ensure the form is completed and student identity is verified to prevent any delays in communication with third parties.
