University of York
The University of York's Accommodation Services can be reached at +441904322222 for a variety of services. Callers can make general enquiries about Heslington Hall, book conference rooms for events, or connect with Human Resources for staff-related queries. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Typical reasons for calling include seeking directions, booking facilities, and HR support. Wait times can vary, especially during peak periods like the start of term. For faster service, consider calling during off-peak hours or using email for non-urgent matters.
Updated 4 Nov 2025
Expected outcomes
- Get campus directions
- Book conference rooms
- Connect to HR services
- Inquire about building access
- Request event booking details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Event details
- Preferred date/time
- Number of attendees
- Staff ID or name
- Nature of enquiry
- Reference number
Known issues
Callers sometimes experience long wait times, particularly during peak periods such as the start of the academic term. To avoid delays, it's advisable to call during off-peak hours or use email for non-urgent queries. Additionally, some callers report being transferred multiple times before reaching the correct department. To minimize this, clearly state the nature of your enquiry to the receptionist. These measures can help streamline the process and ensure a more efficient resolution to your needs.
