University of York
The University of York Library can be reached at +44 1904 324444 for a variety of services. This number handles general enquiries, directing calls to appropriate departments and providing information about the university. Additionally, it serves as an emergency contact for Security Services, available 24/7 for urgent issues. Typical reasons for calling include checking library hours, locating specific resources, or addressing security concerns. Callers may experience long wait times during peak periods such as the start of term or results days. For quicker service, it's advisable to call during off-peak hours, typically mid-morning or early afternoon.
Updated 4 Nov 2025
Expected outcomes
- Check library hours
- Locate specific resources
- Report security issues
- Request department transfer
- Inquire about library services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Library card number
- Nature of enquiry
- Personal details
- Location details
- Emergency description
Known issues
Callers to the University of York Library may occasionally experience misdirected calls, where they are transferred multiple times before reaching the correct department. This can be mitigated by clearly stating the nature of the enquiry at the outset. Additionally, long wait times are common during peak periods like the start of term or results days. To avoid delays, it's recommended to call during off-peak hours. If you encounter long hold times, consider using online resources or contacting specific departments directly through their email addresses for non-urgent matters.
