University of York
The University of York's Student Hub is the primary contact for student support and advice, offering services such as official letter requests, HEDD verification, and financial guidance. They also provide support for international students on visas, healthcare, and pre-arrival guidance. The Hub operates Monday to Friday, with in-person services from 10:00 to 16:00 and phone/email support from 09:00 to 17:00. Common reasons for calling include academic progress inquiries and specialist support for under-represented groups. Email responses may take up to five working days, so urgent matters are best addressed by phone or in-person visits during opening hours.
Updated 4 Nov 2025
Expected outcomes
- Request official letters
- Verify student status
- Get financial advice
- Access international support
- Discuss academic progress
- Seek specialist support
- Inquire about private housing
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Written permission
- Self-referral form
- Contact information
- Type of letter needed
- Caller name
- Caller contact details
Known issues
A common issue is delayed email responses, which can take up to five working days. For urgent queries, it is recommended to call or visit the Student Hub in person during opening hours. Another frequent issue involves restrictions on third-party information requests due to data protection laws. Written permission from the student is required for any third-party enquiries. To avoid frustration, ensure all necessary permissions and documents are prepared in advance. Understanding these procedures can help streamline your interaction with the Student Hub.
