University of York
The University of York IT Support department provides assistance with a range of IT-related issues for students, faculty, and staff. Common reasons for calling include troubleshooting software problems, resolving network connectivity issues, and assistance with university email accounts. The support team is available Monday to Friday, from 9am to 5pm. While specific wait times are not provided, calling during mid-morning or mid-afternoon may result in shorter wait times. The service is specifically for those affiliated with the University of York, ensuring tailored support for the university's systems and services.
Updated 4 Nov 2025
Expected outcomes
- Troubleshoot software problems
- Resolve network issues
- Assist with email accounts
- Provide password resets
- Guide on software installations
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- University ID
- Device details
- Error messages
- Operating system version
- Contact information
- Specific issue description
Known issues
While there are no specific known issues reported, callers may experience longer wait times at the start and end of the day. To avoid these, consider calling during mid-morning or mid-afternoon. Additionally, ensure you have all necessary information ready, such as your University ID and details of the issue, to streamline the support process. If the issue is urgent, checking the university's online resources or FAQs might provide a quicker solution.
